Privacy Policy

This Privacy Policy explains how ISMOZ Leatherland collects, uses, shares, and protects personal information when you visit ismozleatherland.com, contact us, create an account, or place an order.

1. Information We Collect

Depending on how you interact with us, we may collect:

• identity and contact information, including your name, phone number, email address, and delivery address;
• order information, including selected products, sizes, quantities, payment method, delivery status, returns, and support history;
• account information, such as login credentials and saved preferences, if customer accounts are enabled;
• communications sent through forms, WhatsApp, phone, social media, or customer support; and
• technical information such as IP address, browser type, device information, approximate location, referring pages, website activity, and cookie identifiers.

2. How We Use Information

We may use personal information to:

• process, confirm, deliver, and manage orders;
• provide customer service, returns, exchanges, refunds, and order updates;
• verify transactions and help prevent fraud, misuse, or security incidents;
• maintain and improve our website, products, services, and customer experience;
• send promotional communications where you have requested them or where otherwise permitted, with an option to opt out;
• maintain business, accounting, tax, operational, and legal records; and
• comply with applicable requirements and protect our customers, business, and legal rights.

3. Payments

Payments may be handled by banks, payment gateways, cash-on-delivery couriers, or other providers. Where a third party processes payment, that provider may collect and process payment information under its own privacy terms. We do not intentionally store complete bank-card details when they are processed directly by an external payment provider.

4. How We Share Information

We may share only the information reasonably needed with service providers that support our operations, including couriers, payment providers, hosting and website providers, analytics services, communication platforms, accountants, and professional advisers. We may also disclose information when reasonably required to comply with law, respond to lawful requests, investigate fraud or security concerns, enforce our terms, or protect rights and safety.

We do not sell personal information as a standalone business activity.

5. Cookies and Analytics

Our website may use cookies and similar technologies for essential website functions, shopping carts, preferences, security, performance measurement, and—where enabled—advertising. More information is available in our Cookies Policy.

6. Data Retention

We keep information for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, dispute handling, fraud prevention, accounting, tax, and legal recordkeeping. Retention periods may vary by record type.

7. Security

We use reasonable administrative and technical measures intended to protect personal information. However, no website, internet transmission, or storage system can be guaranteed completely secure. Customers should protect their passwords and contact us if they suspect unauthorized account activity.

8. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information we hold about you, or to object to promotional messages. We may need to verify your identity and may retain information where reasonably required for completed transactions, disputes, fraud prevention, or legal obligations.

9. Children’s Privacy

Our website is intended for general shoppers and is not designed to knowingly collect personal information directly from young children. A parent or guardian should supervise purchases made by minors.

10. Updates to This Policy

We may revise this Privacy Policy to reflect changes in our services, technology, or practices. The updated version will be posted on this page with a revised effective date.

Contact Us

For questions or requests relating to this policy, contact ISMOZ Leatherland through WhatsApp: +92 344 9533337 or visit ismozleatherland.com.